Returns & Refund Policy
At Sheetech Enterprises, we stand behind the quality of our drills, grinders, and hand tools. We understand that sometimes a tool might not be the right fit for your project, or issues may arise. Our policy is designed to be as straightforward as the tools we sell.
🔄 30-Day Return Window
You have 30 days from the date of delivery or in-store purchase to initiate a return. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging (boxes, manuals, and accessories included).
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Accompanied by the receipt or proof of purchase.
🛠️ Warranty & Defective Items
If a power tool (like a drill or grinder) is found to have a manufacturing defect:
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Notify us immediately via +254790 689 845.
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We will inspect the tool to confirm the defect was not caused by misuse or accidental damage.
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Defective items will be repaired, replaced, or refunded according to the specific manufacturer’s warranty terms.
💳 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved Refunds: These are processed within 15 business days.
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Payment Method: Refunds are typically issued via the original payment method used during checkout.
🚚 Return Shipping
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Zero (ksh 0) retuns cost / Restocking fees: If you are returning an item because it is defective or we sent the wrong tool, Sheetech Enterprises will cover the return shipping costs.
📝 How to Start a Return
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Contact Us: Email shop@sheeteche.co.ke or call +254790 689 845.
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Provide Details: Include your Order Number and the reason for the return.
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Ship or Drop Off: You can ship the item back to our Ronald Ngala Plaza, 1st Floor, Shop 10, Ronald Ngala Street, Nairobi branch or bring it in person for a faster assessment.
Note: Items that show signs of heavy use, tampered seals, or missing parts cannot be accepted for a full refund.