Privacy Policy

Effective Date: April 2, 2026

At Sheetech Enterprises, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our shop in Nairobi or contact us via phone or email.

1. Information We Collect

We only collect information that is necessary to provide you with high-quality hand and power tools and excellent customer service. This includes:

  • Contact Details: Name, phone number (0790 689 845), and email address.

  • Transaction Information: Details about the tools you purchase, payment methods, and receipts.

  • Communication Records: Any information you provide when you email us at sheetechenterprises@gmail.com or call us for inquiries.

2. How We Use Your Information

Your information helps us run our operations smoothly. Specifically, we use it to:

  • Process your orders and provide invoices or receipts.

  • Notify you about the availability of specific power tools or parts.

  • Respond to your technical queries or after-sales support requests.

  • Comply with legal and tax obligations required for businesses operating in Nairobi.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share data when:

  • Service Providers: We use trusted payment processors or delivery services to fulfill your order.

  • Legal Requirements: We are required by Kenyan law to disclose information (e.g., for tax purposes to KRA).

4. Data Security

We take reasonable steps to protect your information from unauthorized access. Whether you are visiting us on Ronald Ngala Street or contacting us digitally, we ensure that physical records are stored securely and digital communications are handled with care.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate information.

  • Ask us to delete your contact information from our records (subject to legal record-keeping requirements).

6. Operating Hours & Contact

If you have any questions regarding this policy or how we handle your data, please reach out to us during our business hours:

Monday – Saturday: 7:00 AM – 8:00 PM Location: Ronald Ngala, Nairobi Phone: 0790 689 845 Email: sheetechenterprises@gmail.com

7. Changes to This Policy

Sheetech Enterprises reserves the right to update this Privacy Policy at any time. Any changes will be made available at our shop location and updated on our digital platforms.